Shipping Policy

At Txeto, our mission is to provide you with the best shipping options available, no matter where you are located. We take pride in serving customers across the United States, and our commitment is to deliver exceptional service every time. Our aim is to ensure that your shipping experience is smooth, efficient, and of the highest quality.


Order Processing Time

All orders are processed within 1-3 business days.


Shipping Time

Shipping times vary depending on the shipping address:

  • For addresses in California (CA), shipping takes 3-7 business days.
  • For other locations, shipping takes 7-15 business days.

Shipping Fees

We offer free shipping on all products in USA, with no conditions.


Shipping Destinations

Currently, we only ship to the United States. We do not offer shipping to other countries at this time.


Shipping Carriers

We use USPS (United States Postal Service), DHL (DHL eCommerce), or Yanwen Express to ship your package.


Customs and Duties

Once your order is shipped, we are not responsible for any customs duties or fees that may be incurred. By purchasing our products, you agree that one or more packages may be shipped to you and that customs fees may be incurred upon arrival in your country.

 


Shipping Q&A


How Do I Change My Address?

If you need to change your address, please contact us at support@txeto.com. Once the order has been handed over to the carrier, the address cannot be changed.


When Will My Order Ship?

The total delivery time for your order is the sum of the processing time and the shipping time. On average, processing time is 1-3 business days, but it may be longer during peak seasons. We take necessary steps to prepare your product, conduct quality control tests, and carefully package items before shipment.


How Do I Track My Order?

Once an order has been shipped, we will send you a Shipping Confirmation Email with your Tracking Number. You can also navigate to the "Track Your Order" section on our website, enter your tracking number, and retrieve your tracking information.


My Order Still Says It Is In Transit for a Number of Days

Orders will remain in "In Transit" status until they reach the next shipping hub. Occasionally, packages may not have an updated scan for several days due to circumstances beyond our control. If your package has remained "In Transit" for 7+ days since the most recent tracking update, please contact us to investigate your issue.


What If I Receive a Faulty or Incorrect Product?

If you receive a faulty item or an item that is different from what you ordered, please inform our customer service team immediately. Provide as many details as possible, including photos, to help us resolve the issue promptly and satisfactorily.


What If My Package Is Missing Items?

In some cases, items may arrive separately. If you receive an email indicating that some items will arrive separately, please check your email inbox. If you have any doubts, please contact us.


How Do I Return an Item?

For information on returns and exchanges, please refer to our Returns Policy.


Contact Us

If you have any questions about our Shipping Policy, please contact us at support@txeto.com

Thank you for choosing Txeto for your outdoor gear needs. We look forward to serving you.

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