Order Processing Time

We aim to process all orders within 2 business days to ensure a swift delivery experience.

Carrier Pickup Time

Orders are collected by our carriers on the same business day. Please note that no pickups occur during weekends.

Carriers

We partner with USPS, DHL, and other reliable local courier services to ensure your package arrives safely and on time.

Shipping Time

• Standard Shipping: 3-7 business days
• Extended Regions (Hawaii, Alaska, Guam, Puerto Rico): An additional 1 week

Shipping Costs

We proudly offer free shipping to all regions within the United States, with no conditions or minimum purchase requirements.

Shipping Destinations

Currently, we ship exclusively within the United States. We do not offer international shipping at this time.

Customs and Duties

There are no customs or duties for items shipped within the United States. Should any fees arise due to special circumstances, Txeto will cover these costs to ensure a seamless shopping experience.

Order Cancellation

Once an order is in transit, it cannot be canceled. However, our flexible return policy allows you to return items at any time. Please contact us via email to obtain the return address and further instructions.

For any questions or additional assistance, please contact our customer service team at support@txeto.com.

Frequently Asked Questions (FAQ)

How can I cancel my order?

If your order status shows as unshipped, please contact us at support@txeto.com to cancel. Orders in transit cannot be canceled, but you can utilize our return policy to send items back once they arrive.

How can I change my address?

To change your shipping address, contact us at support@txeto.com as soon as possible. Once an order has been handed over to the carrier, the address cannot be altered.

What should I do if my order shows as 'Awaiting Shipment'?

If your order status is 'Awaiting Shipment,' it may be due to one of two reasons: the order has been shipped but not yet scanned due to the distance to the destination, or it requires additional processing time. Refer to our processing times for more details.

How can I track my order?

After your order is shipped, we will send you a shipping confirmation email with the tracking number. You can also visit the 'TRACKING' section on our website, enter your tracking number, and retrieve your tracking information.

What should I do if my order is stuck in transit?

An order will remain 'In Transit' until it reaches the next sort facility. Occasionally, packages may not receive an updated scan for several days due to circumstances beyond our control. If your package has been 'In Transit' for over 7 days without an update, please contact us for further assistance.

What if an item is missing from my order?

Sometimes items may be shipped separately. If you receive an email notification indicating separate shipments, please check your inbox for updates. For any concerns, feel free to contact us.

What if I receive a damaged item?

Don't worry! Please contact us, and we will arrange a refund or replacement for the damaged item.

How do I return an item?

Please refer to our return policy to initiate your return process. If you have any questions, feel free to contact us for further assistance.

For any additional questions or support, please reach out to our customer service team at support@txeto.com.