FAQs
SHOPPING
How can I contact customer service?
You can reach our customer service team via email at support@txeto.com. We are available to assist you with any questions or concerns you may have.
How do I place an order?
To place an order, browse our online store, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Can I modify or cancel my order?
You can cancel your order before it has been shipped or processed. To modify your order, please contact customer service as soon as possible. Once an order has been shipped, modifications are no longer possible.
What payment methods do you accept?
We accept payments via Shopify Payments and PayPal. For more details on our payment methods, please refer to the "Payment Methods" section on our website.
SHIPPING
What are the shipping options and costs?
We offer shipping via DHL and USPS. We provide free shipping on all orders, regardless of the shipping method or destination.
How can I change my address?
To change your shipping address, contact us at support@txeto.com as soon as possible. Once an order has been handed over to the carrier, the address cannot be altered.
How can I track my order?
After your order is shipped, we will send you a
shipping confirmation email with the tracking number. You can also
visit the 'TRACKING' section on our website, enter your tracking
number, and retrieve your tracking information.
What should I do if my order shows as 'Awaiting Shipment'?
If your order status is 'Awaiting Shipment,' it
may be due to one of two reasons: the order has been shipped but not
yet scanned due to the distance to the destination, or it requires
additional processing time. Refer to our processing times for more
details.
What should I do if my order is stuck in transit?
An order will remain 'In Transit' until it
reaches the next sort facility. Occasionally, packages may not receive
an updated scan for several days due to circumstances beyond our
control. If your package has been 'In Transit' for over 7 days without
an update, please contact us for further assistance.
What if an item is missing from my order?
Sometimes items may be shipped separately. If
you receive an email notification indicating separate shipments, please
check your inbox for updates. For any concerns, feel free to contact us.
What if I receive a damaged item?
Don't worry! Please contact us, and we will arrange a refund or replacement for the damaged item.
RETURNS
What is your return policy?
We accept returns within 30 days of receipt. The item must be unused, in the original packaging, and accompanied by proof of purchase. Please refer to our "Refund & Return Policy" section for detailed information.
How do I initiate a return?
To initiate a return, email us at support@txeto.com. We will provide you with the return address and further instructions. Do not return the item to the original address.
Are there any fees for returns?
We offer free returns with no handling or additional fees. However, return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 2 business days. The refund will be issued to your original payment method. The time to receive your refund will depend on your card-issuing bank.