Frequently Asked Questions

Thread Compatibility

  • 1/2 x 28 Thread Compatible Calibers: Suitable for smaller calibers including .22, 9mm, 17HMR, 5.7×28, 5.56, .223, .243, and .270. This versatility ensures that enthusiasts of smaller caliber rifles and pistols are equally catered to.
  • 5/8 x 24 Thread Compatible Calibers: Perfect for larger calibers such as .308, .45 ACP, .40, 30-30, 30-06, 300, 333 Lapua, and 6.5 Grendal. Ideal for rifles requiring robust cleaning solutions.

Customer Support Information

How can I contact customer support?

Placing and Managing Orders

How do I place an order?

  1. Browse our products.
  2. Add desired items to the cart.
  3. Proceed to checkout.
  4. Enter shipping information.
  5. Choose a payment method.
  6. Confirm your order.

Can I track my order?

  • Yes, once your order is shipped, you will receive a Shipping Confirmation Email with your Tracking Number. Use this number to track your order on our website or the courier’s tracking page.

Shipping Information

What are the shipping options and delivery times?

  • We offer various shipping options including standard and express shipping.
  • Estimated delivery times:
    • From our China warehouse: 7-14 business days.
    • From our U.S. warehouse: 3-8 business days.

How long is the processing time for orders?

  • Typical processing time is 1-2 business days.

Payment and Security

What payment methods do you accept?

  • Major credit cards (Visa, MasterCard, American Express, and Union Pay)
  • PayPal
  • Shopify Payments

Is it safe to use my credit card on TXETO.COM?

  • Yes, it is safe. We use SSL encryption to protect your financial information during transmission. We do not store your credit card details on our servers.

Return and Refund Policies

What is your return policy?

  • We offer a 30-day return policy for most items. Items must be in their original condition and packaging.

When will I receive my refund?

  • Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase.

How do I cancel an order?

  • If your order status is "Pending Shipment," please contact us to cancel your order. If it shows "Shipped," the order has already been handed to the carrier and cannot be canceled. However, you can initiate a return once you receive the item.

Updating Shipping Address

Can I update my shipping address?

  • Yes, you can update your shipping address in your account settings. Go to "My Account," select "Address Book," and update your shipping address information.

For further assistance, please contact our customer support team.

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